Summary: K1Game collects the personal data needed to operate your account, process payments in PKR, verify your identity, and keep the platform secure. We do not sell your data to third parties. You have rights to access, correct, and delete your data. Full details are below.
1Who We Are
K1Game operates the online gaming and sports betting platform available at k1game.run. When this Privacy Policy refers to "k1game," "we," "us," or "our," it means the platform and its operating team. When it refers to "you" or "your," it means any person who visits, registers on, or uses k1game in any capacity.
K1Game is the data controller for the personal information collected through the platform. This means we are responsible for deciding how and why your personal data is used. If you have any questions about this Privacy Policy or the way your data is handled, you can contact us at support@k1game.run at any time.
This Privacy Policy applies to all data collected through k1game.run, including account registration, deposits and withdrawals in PKR, game play, customer support interactions, and marketing communications where you have opted in. It does not apply to third-party websites or services that may be linked from our platform — those are governed by their own privacy policies.
2Personal Data We Collect
K1Game collects personal data in different ways: information you provide directly when registering or using the platform, information generated automatically when you interact with the site, and information received from payment providers and identity verification services. Here is a detailed breakdown:
2.1 Data You Provide Directly
| Data Category | Specific Data Points | When Collected |
|---|
| Identity | Full legal name, date of birth, CNIC number, selfie / ID photograph | Registration & KYC verification |
| Contact | Email address, mobile phone number | Registration |
| Address | City, province, postal code | Registration & KYC |
| Account Credentials | Username, hashed password (never stored in plain text) | Registration |
| Payment Details | Easypaisa/JazzCash account number, bank account details, card last 4 digits | Deposit/withdrawal |
| Communications | Support chat transcripts, email correspondence | Throughout account lifetime |
2.2 Data Collected Automatically
- Device & Technical Data: IP address, browser type and version, operating system, device type (mobile/desktop), screen resolution, and timezone.
- Usage Data: Pages visited, games played, bet history, session duration, click patterns, and feature interactions on the k1game platform.
- Location Data: Approximate geographic location derived from IP address, used for fraud prevention and to ensure compliance with regional access restrictions.
- Cookies and Tracking Technologies: Session identifiers, preference cookies, and analytics cookies as described in detail in Section 7.
2.3 Data from Third Parties
K1Game receives limited data from third-party partners involved in operating the platform. This includes identity verification results from KYC service providers, transaction confirmations from payment processors such as Easypaisa and JazzCash, fraud risk signals from our payment risk systems, and bonus tracking data from affiliate referral partners where applicable. All third-party partners used by k1game are contractually bound to process data only as directed by us and in accordance with applicable privacy standards.
3How We Use Your Personal Data
K1Game uses your personal data only for specific, legitimate purposes related to operating the platform and serving you as a player. We do not use data for purposes incompatible with the ones listed here, and we do not sell your data to advertisers or data brokers.
- Account Management: To create, maintain, and manage your k1game account, including login authentication, password recovery, and account settings changes.
- Payment Processing: To process deposits in PKR from Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, and Visa/Mastercard, and to process withdrawal requests to verified payment methods.
- Identity Verification (KYC): To verify your identity and age before processing large withdrawals or when required by our fraud prevention and compliance procedures.
- Platform Security & Fraud Prevention: To detect and prevent fraudulent transactions, duplicate accounts, unauthorised access, money laundering activity, and other security threats to the platform and to individual player accounts.
- Customer Support: To respond to queries, complaints, technical issues, and account questions through live chat, email, and any other support channel you use to contact k1game.
- Responsible Gaming: To monitor gaming patterns and intervene where behaviour suggests a player may be experiencing difficulty. This includes applying self-imposed limits, session reminders, and self-exclusion as requested.
- Legal Compliance: To meet our obligations under applicable financial crime prevention, anti-money laundering, and age verification regulations.
- Marketing (with consent only): To send promotional offers, bonus notifications, and platform updates via email or SMS where you have explicitly opted in to receive them. You can opt out at any time.
- Platform Improvement: To analyse aggregated usage patterns and improve the k1game platform, game selection, and user experience.
4Legal Basis for Processing
Every use of your personal data at k1game is grounded in one of the following legal bases. We process data only when we have a valid legal reason to do so.
| Processing Purpose | Legal Basis |
|---|
| Account registration and management | Contractual necessity |
| Payment processing in PKR | Contractual necessity |
| Identity verification (KYC) | Legal obligation |
| Fraud detection and prevention | Legitimate interests |
| Anti-money laundering compliance | Legal obligation |
| Responsible gaming monitoring | Legitimate interests / Legal obligation |
| Marketing communications | Consent (opt-in only) |
| Platform analytics and improvement | Legitimate interests |
| Customer support | Contractual necessity |
Where we rely on legitimate interests as our legal basis, we have assessed that the processing is necessary, proportionate to its purpose, and does not override your privacy rights. You may request further detail on our legitimate interests assessments by contacting support@k1game.run.
5Data Sharing and Third Parties
K1Game does not sell, rent, or trade your personal data. We share data with third parties only where it is strictly necessary for operating the platform, and only under contractual arrangements that require those parties to handle your data with equivalent care. The categories of third party that may receive your data are:
5.1 Payment Processors
Easypaisa, JazzCash, NayaPay, SadaPay, bank payment processors, and card network operators receive the minimum transaction data necessary to process your deposits and withdrawals in PKR. These parties are subject to their own regulatory obligations regarding financial data.
5.2 Identity Verification Services
Where KYC verification is required, your identity documents and photograph are processed by a specialist KYC verification service provider. This provider processes data solely for the purpose of confirming your identity and is contractually prohibited from using your data for any other purpose.
5.3 Technology and Infrastructure Providers
Cloud hosting, security monitoring, and customer support platform providers may process data as part of delivering their services to k1game. All such providers are bound by data processing agreements that restrict their use of your data.
5.4 Game Content Providers
Third-party game studios and live casino operators whose titles appear on k1game may receive session identifiers and game activity data necessary to operate their games. These providers do not receive your personal identity or payment data.
5.5 Legal and Regulatory Authorities
K1Game will disclose personal data to law enforcement, regulatory bodies, or courts where required by applicable law or where we determine it is necessary to prevent fraud, financial crime, or other illegal activity. We will notify you of such disclosures where we are legally permitted to do so.
K1Game never shares your data with advertising networks, social media platforms, or data brokers. Your betting history, balance information, and personal identity documents are never used for commercial data trading.
6Payments and Financial Data
Financial data deserves special attention given its sensitivity. Here is how k1game handles payment-related information specifically.
K1Game does not store complete card numbers at any point — card payments are processed directly by PCI-DSS-compliant payment processors and only the last four digits of a card number are retained in your account records for reference purposes. Similarly, full Easypaisa or JazzCash account numbers are stored only in encrypted form and are visible to you only in masked format within your account dashboard.
All PKR transactions — deposits, withdrawals, and bonus credits — are logged in your k1game transaction history. This log is accessible to you from your account at any time and is retained for seven years in compliance with financial record-keeping requirements. You cannot delete your transaction history while your account is active, as it forms part of the platform's legally required financial records.
Security Reminder: K1Game will never ask for your full payment credentials, CNIC number, or password via email, SMS, WhatsApp, or chat. If you receive any communication requesting this information and claiming to be from k1game, treat it as fraudulent and report it to support@k1game.run immediately.
7Cookies and Tracking Technologies
K1Game uses cookies and similar tracking technologies to operate the platform correctly, remember your preferences, and understand how players use the site so we can improve it. Here is a breakdown of the cookie categories we use:
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|
| Essential |
Login sessions, CSRF protection, load balancing, account security |
Session / up to 30 days |
No — platform cannot function without these |
| Functional |
Language preferences, display settings, recently played games, last-used payment method |
Up to 12 months |
Yes — platform still works, some preferences reset |
| Analytics |
Aggregated usage data — page views, session duration, feature usage — to improve platform design |
Up to 24 months |
Yes — opt out available in cookie settings |
K1Game does not use third-party advertising cookies or cross-site tracking technologies that share your browsing behaviour with advertisers. Analytics data collected on k1game.run is anonymised before aggregation and is not connected to your personal identity.
You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in and using the platform. Disabling functional cookies will mean the platform cannot remember your preferences between sessions. Disabling analytics cookies will not affect your experience at all.
8Data Security
K1Game takes data security seriously and implements multiple layers of technical and organisational measures to protect your personal information. These measures include:
128-Bit SSL Encryption
All data transmitted between your browser or mobile device and k1game's servers is protected by 128-bit SSL/TLS encryption — the same standard used by major Pakistani banks.
Encrypted Data Storage
Sensitive fields — passwords, CNIC numbers, payment account details — are stored using strong one-way encryption or AES-256 symmetric encryption. Plain-text sensitive data is never retained.
Access Controls
Personal data is accessible only to k1game staff who need it to do their job. Access is logged, audited, and controlled by role-based permission systems. No general administrative access to player data exists.
Security Monitoring
K1Game runs continuous security monitoring across its infrastructure, including intrusion detection systems, automated anomaly alerts, and regular third-party penetration testing of the platform.
Despite these measures, no internet-based system can guarantee absolute security. In the unlikely event of a data breach that poses a significant risk to your rights, k1game will notify affected players promptly via their registered email address and will take immediate steps to contain and investigate the incident.
You also play a role in keeping your account secure. Use a strong unique password, do not share your login credentials with anyone, and enable any two-factor authentication options available on the platform. If you suspect your account has been accessed without your permission, contact k1game support immediately via live chat or email.
9How Long We Keep Your Data
K1Game retains personal data for as long as is necessary for the purposes set out in this Privacy Policy, or as required by legal obligations. The general retention periods are:
| Data Category | Retention Period | Reason |
|---|
| Account & identity data | Duration of account + 5 years | Contractual and legal compliance |
| Transaction / financial records | 7 years from transaction date | Financial record-keeping requirements |
| KYC documents | 5 years after account closure | Anti-money laundering regulations |
| Support communications | 3 years from last interaction | Complaint resolution and audit trail |
| Game play & bet history | Duration of account + 3 years | Dispute resolution and RNG audit |
| Analytics (anonymised) | Up to 24 months | Platform improvement |
| Marketing opt-in records | Until opt-out + 2 years | Consent record compliance |
When data is no longer required for any of the purposes listed above and there is no legal obligation requiring its retention, k1game will securely delete or anonymise it. Anonymised data may be retained indefinitely for statistical analysis as it can no longer be linked to your identity.
10Your Data Rights
As a k1game user, you have the following rights over your personal data. We will respond to any valid request within 30 days of receipt. There is no charge for exercising these rights in ordinary circumstances.
Right of Access
Request a copy of all personal data k1game holds about you. We will provide this in a readable format within 30 days.
Right to Correction
Request correction of any inaccurate or incomplete personal data held in your k1game account. Updates to contact information can be made directly in account settings.
Right to Deletion
Request deletion of your personal data. Note: data subject to legal retention obligations (financial records, KYC documents) cannot be deleted until the mandatory retention period expires.
Right to Restrict Processing
Request that we limit how we use your data in specific circumstances — for example, while a correction request is under review.
Right to Portability
Request your personal data in a machine-readable format (CSV or JSON) so you can transfer it to another service if you wish.
Right to Object
Object to processing based on legitimate interests, including direct marketing. Marketing opt-outs take effect within 24 hours of your request being received.
To exercise any of these rights, email support@k1game.run with the subject line "Data Rights Request" and include your registered email address and a description of your request. We may ask you to verify your identity before processing the request to protect your account security.
11Children's Privacy
K1Game's services are strictly for adults aged 18 and above. We do not knowingly collect, process, or retain personal data from individuals under 18 years of age. The registration process includes age verification steps designed to prevent underage access.
If k1game discovers or receives a credible report that a registered account belongs to a person under 18, the account will be suspended immediately. The original deposit amount will be returned to the payment method from which it was made and all gameplay records associated with the account will be deleted. Any winnings generated on an underage account will be forfeited.
Parents and Guardians: If you believe a minor in your household may have accessed k1game, contact support@k1game.run immediately. We will investigate and take appropriate action within 24 hours. Internet filtering tools are available to help restrict access to gaming platforms on shared or family devices.
12Marketing Communications
K1Game sends marketing communications — including bonus offers, promotions, tournament announcements, and platform updates — only to players who have explicitly opted in to receive them during registration or in their account settings.
We send marketing communications via email and SMS. We do not send unsolicited WhatsApp messages, push notifications without consent, or marketing through any other channel without your prior agreement. Each marketing message includes a clear and easy unsubscribe option. Opting out via that link or button will stop all marketing from k1game within 24 hours.
Opting out of marketing communications does not affect transactional communications — messages about your account, deposits, withdrawals, verification requests, and security alerts will continue to be sent as they are necessary for operating your account, not marketing purposes.
Managing Your Communication Preferences
- Log in to your k1game account and navigate to Account Settings → Notifications to manage preferences at any time.
- Click the unsubscribe link at the bottom of any k1game marketing email.
- Reply STOP to any k1game SMS marketing message.
- Contact support@k1game.run to opt out manually if the above methods are not accessible to you.
13Changes to This Privacy Policy
K1Game reviews and updates this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or operational needs. When material changes are made, we will notify you by sending an email to your registered email address and by displaying a notice on the k1game homepage for at least seven days before the changes take effect.
Minor updates — such as corrections to typos, clarifications of existing language, or updates to contact details — may be made without prior notice. The "Effective" date at the top of this page reflects the date of the most recent significant revision.
Your continued use of the k1game platform after a revised Privacy Policy takes effect constitutes your acknowledgement of the updated policy. If you disagree with a material change, you may close your account and withdraw your balance before the new policy takes effect. Historical versions of this Privacy Policy are available on request from support@k1game.run.
14Contact Us & How to Make a Complaint
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how k1game has handled your personal information, please get in touch:
Email
support@k1game.run
Subject: "Privacy Enquiry" or "Data Rights Request"
Response within 4 hours during business hours.
Live Chat
Available 24/7 via the chat icon on any k1game page. For privacy-specific requests, please ask to speak with the Privacy or Compliance team.
If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint. K1Game will make every reasonable effort to resolve your concern fairly and within a reasonable time frame. We take all privacy complaints seriously and will acknowledge receipt of any formal complaint within two business days.
Related Policies
- Terms and Conditions — The full user agreement governing your k1game account
- Responsible Gaming — Tools and support for healthy gaming habits
- FAQ — Answers to common questions about accounts, payments, and games
